VELUX Skylights calls Greenwood South Carolina home, but they have several warehouses around the country. I recently took a quick tour of their warehouse in Windsor, Connecticut while picking up two customer orders. Opened in 2005, the Windsor location services contractors and wholesalers across all of New England, with some shipments going as far south as Pennsylvania and Maryland.
Shrink Wrap & Pallets
Larger orders need to be wrapped and put on a pallet before shipping, especially larger skylight units that are heavy and cannot be shipped by UPS and FedEx.
The warehouse is usually stocked from floor to ceiling. During the busy season, March to October, skylights and accessories are shipping out faster than they come in, so the stacks are not as high. During the down season (ie the winter), VELUX works to replenish stock and prepares for home improvement season.
Customers can order blinds with any skylight and have them factory installed and configured for FREE. Yes, free meaning $0! Before a skylight is shipped out, a technician installs the blinds, tests it out, and if applicable, configures the remote control and accessories. Pictured below is a technician setting up a solar powered blind for a VELUX FCM skylight. The FCM unit is the only one that requires an accessory tray to hold the blind. All other units natively accept the blind. Solar powered blinds come with the VELUX KLR 200 INTEGRA Control Pad, which is handheld but has a wall mounted bracket that holds the control pad when not in use. It’s magnetic so the pad just clicks right into the bracket!
To ensure that skylights with installed blinds are differentiated from skylights without blinds, VELUX adds green tape to the box. It’s much easier to keep track that way!
VELUX has a few different models on display in their reception area. First is a 22” SUN TUNNEL. Reading about it online doesn’t do justice to just how big it really is. The customer service rep told me that at the main VELUX facility in South Carolina, SUN TUNNELS are installed in the bathrooms for added light. The light can get so bright that visitors actually think it’s a ceiling-mounted light and occasionally search for the “OFF” switch to turn it off.
A solar blind is pictured below. The solar sensor is installed facing outside so it can collect light and charge the battery. A wall mounted keypad controls the blinds.
Any products that are returned due to damage while shipping can be repaired if possible. If a technician can repair the product into good working order that lives up to VELUX’s high standard and warranty, it can go back on the shelf. Otherwise, it gets sent to live on little skylight farm in the country along with the other skylights…